client comments.

...i couldnt be happier ...i had started a major home renovation/restoration- i live in an 1800's home- as you can imagine, it was stressful. i had ideas for the mirrors- from photos showing reproduction work and i met with 4 other glass workers- each saying that it couldnt be done. one had actually even insulted me stating that i was pretty much a "typical uneducated home-owner" you can imagine my frustration, i was even in tears! this was going to be the focal point of my home. one of the finish carpinters working at my home said he had seen mirrors on another job he had worked at, and gave me that home owners number. she told me she had used ATM and was extreamly pleased- even invited me to see the work that was done at her home...i met with the owner of ATM, who was very polite and patient. offered many ideas, and was just as willing to hear all of my ideas as well. he drew me pictures...and most importantly said, "yes, it could be done"- without hesitation! if i had met with him earlier, i think the mirrors would have been the easiest part of my project! the workmanship was impecable- he and his staff were wonderful. i was kept informed during each stage of my project- and never felt as if i was being a bother or that he was doing me a favor. they were neat in appearance as well as in presentation. and my mirrors were georgous- which included rosettes. more stunning than i could have even dreamed! ATM was a pleasure to deal with...if you are looking for custom work- ATM is your best bet!

Cathie

THIS IS A TRUE STORY. i have been a contractor for 40 years. i build homes that are mid price range up to 7 million dollars. the glass company i had used in the past was quick to jump for the homes that were high-end, but the i had to chase them to help me with my more budget-minded clients. i used to get many call backs from homeowners and couldnt get the company to come back to service shower doors installed even one month earlier. i had gotten to the point that i didnt even want them to meet with the homeowners for many different reasons. i had delt with 3 other companies after this point. I found ATM through a homeowner who hired them on her own after we finished the house. I have never in the past year had *any* problems with ATM. Excellent customer service. Beautiful work. very professional. I get the same attention given to all of the homes i do. My clients love the staff. ATM even helped me out and fixed some of the other shower doors that were installed in the past by other companies. I just used them for my own personal home.

Great job guys!

"ATM's skils are un-matched. They were able to meet and exceed our firm's expectations. A pleasure!"

R.Wyatt- Design Consultant

To Everyone at ATM Mirror and Glass,

I just thought I would write to you all and express my gratitude for a job well-done. We love our new shower doors! As you know, we did have other shower door companies come out to our home for a price, but it was your one on one attention and obvious knowledge that made us feel that using ATM was the right choice and it was.

On Behalf of ResolveDesigns, project design architect for 29 East 10 street- 5th floor, we would like to extend our professional gratitued and recognition for a job well done.

ATM Mirror and Glass successfully provided uniqueness and excellence with their scope of work; an elegant component towards the overall design vocabulary of the project. Project completion was expedited with your professional attention and dedication.

ATM's commitment, values, and honest work ethic imparts a true reward to fellow clients, contractors, and professional associates.

We appreciate your business, and look forward to increaseing our professional relationship.

Thank you sincerely,

Russell R. Collins

Owner/President

(QUESTION:  "DID YOU HAVE ANY OF OUR SUBCONTRACTORS PERFORM ADDITIONAL SERVICE OUTSIDE OF OUR CONTRACT AGREEMENT, IF SO PLEASE DESCRIBE YOUR EXPERIENCE")

>ATM Mirror did additional work for us, and I really love the workmanship! honest price and was kept up-to-date. no hidden costs. I was even treated human!  

(QUESTION:  "WAS THERE A PARTICULAR SUB YOU HAD WORKED WITH THAT LEFT AN IMPRESSION (POSITIVE OR NEGITIVE)?  PLEASE DESCRIBE EXPERIENCE") 

>I found all of your subcontracts to be wonderful but ATM Glass in Particular left an impression.  The workers were extreamly polite and kept their work area very clean and covered all floor areas, which I would expect I suppose.  I mentioned to one of their workers (named Chris) that I had liked the cleaner that  he used to clean my mirrors and would possibly want to purchase some- he said I could order from the office and they would ship to my home.  The next day there was a knock on my door and Chris was  standing there with two cans of the cleaner!  He said he was "in the area again today and his boss asked that he drop them off to me".  When I tried to pay him, Chris said they were "free of charge".  This probably seems like a small gesture but it really made me feel like, "wow, these guys are actually thinking about me after they leave- I'm not just a lot number!".  Sometimes it's small gestures that leave a lasting impression. 

>I found the glass company (ATM) to be the most accomodating and easy to work with.  Some of the other subcontractors couldnt meet with me outside of their work hours and I couldnt ever seem to meet with everyone the same day so I had to take numerous days off from work.  ATM arranged to meet with me in the evening- which was very helpful

>...ATM was also a pleasure, understood that a new home is stressful and was very forgiving!  Our glass (shower) doors are beautiful, they did a great job.

...perhaps the greatest asset to the project was the glass company, ATM Mirror, Inc- of Ossining, NY.  Every aspect of this company's performance was amazing.  The owner James is a true leader with highly refined communication skills and an uncanny ability to foresee how a project will progress step-by-step, even during its planning stage.  This sort of ability only comes from years of experience and a true love for the work you do.  All of his employees worked in great unison together, took pride in their performance, and expected perfection. 

This was perhaps most evident at the railing sections at the 4th floor (see photo)-  precision and incredible patience  was required to set the glass and was overwhelming to all of us who stopped to watch.  James observed diligently as his workers operated the machinery that hoisted glass to this section  using electric suction cups -while others waited at the top to receive the glass and carefully place it into position on the stand-offs (fig. 3).  The building seemed void of any sound; other than that of James carefully instructing his employees’ positioning during this phase.   Each time a section was hoisted, we all held our breath.  When installing glass, one always anticipates that tragic moment when the glass shatters.  Given the size, application, and means of handling we almost expected this.  However, piece by piece we saw our vision come together.  A direct result of the confidence and expertise James had emanated.  When all was done and the last piece was lifted and placed into position, James had turned towards us smiled and laughed.  Surely a sigh of relief?  Not for this team.  They love what they do and it shows.